otomo and Mitsui Sumitomo Insurance have entered a floating contract, offering the industries first free insurance to travelers and tour guides.


보도 자료

Compensation for absence from work program has been independently created to support tour guides.
~If an accident/trouble occurs, support is available in 14 langauges at the Mitsui Sumitomo Insurance Company’s accident/trouble center~

otomo inc. (location: Bunkyo ward, Tokyo / Representative: Yuki Hiratsuka, hereinafter referred to as “our company”), has entered a floating contract with Mitsui Sumitomo Insurance Co, Ltd. (Location: Chiyoda-Ku, Tokyo Metropolitan Government/President: Noriyuki Hara, hereinafter referred to as “Mitsui Sumitomo Insurance) to compensate for accidents and troubles caused by travelers and guides while using the service free of charge. In addition, our company will start an independent compensation for absence from work program for guides when they are unable to work due to accidents/troubles.


otomo registers for various insurance products of Mitsui Sumitomo Insurance, including “individual liability insurance for business” to compensate up to a maximum of 100 million yen for accidents/troubles of travelers and guides during our tour.
All tours starting 1st March 2019 will include this insurance, it is free of charge to the traveler and guide. We concluded an agreement with Mitsui Sumitomo Insurance, when an accident/trouble occurs inquires will be handled at the accident/trouble center where support is available in 14 languages.
In addition, we started an independent “Compensation for absence from work” program. If the prerequisites of our company are met, when a guide is unable to work due to accidents/trouble support will be provided up to 500,000 yen.

Implementation Background

According to a survey, conducted by the Tourism Agency in FY2014, on insurance coverage of foreign tourists traveling to Japan the percentage of uninsured travelers was about 30%, and expensive costs have been incurred from accidents/troubles to uninsured travelers. According to an otomo survey, 80% of travelers are seeking compensation for accidents/troubles costs during tours.
In recent years there are an increasing number of people with side jobs, there is an increasing need for accident/trouble compensation. 60% of guides registered to our company work alongside another job, we have introduced this insurance to allow our guides to work confidently in an insured working environment.

Registered Guide Attribution Breakdown
Registered Guide Attribution Breakdown


Insurance Service
We provide insurance services by entering a floating contract with Mitsui Sumitomo Insurance.

  • Target:Travelers and guides who use otomo service
  • Compensation range:

    (Travelers) Tour starting point (meet with guide) until tour finishing point (tour guide dismissal)
    (Tour guide) To and from home for the purpose of participating in tour

  • Compensation content:

    Third party liability – up to 100 million yen
    Death/Physical impediment – 5 million yen
    Hospitilization – 5,000yen/day
    Medical transportation – 3,000yen/day

Compensation for absence from work for Guides
otomo offer this program independently.

  • Target:Tour guides meeting the prerequisites of our company
  • Criteria:Insurance service is applicable, submit a medical certificate that employment is not possible
  • Compensation period:Non-working period as stated in medical certificate (maximum 3 months)
  • Compensation content:80% of the average guide renumeration for the past 3 months (maximum 500,000 yen)

Insurance for travelers
Insurance for guides

About otomo

otomo is a private tour service to enrich travel experience in Japan. Service is centralized around Tokyo and Yokohama, with over 150 tour plans.
Tours are conducted in 4 languages, English, Chinese, Cantonese and Korean and we have over 300 registered guides on our platform (as of 2019/02).
The guest will choose your favorite tour paln as well as tour guides on our platform.We also offer a booking method where otomo will choose a guide meeting the tourist’s requirements after the booking has been made.
Tour Reservation Page
Guide Registration Page

Company Overview

Company Name: otomo Inc.
Location: Mitomi Building 3F, Hongo 3-13-3, Bunkyo Ward, Tokyo, Japan
Representative: Yuki Hiratsuka (CEO)
Founded: April 2017
Capital Stock: 107,000,000 JPY(including Legal Capital Surplus)
Business: Private tour service for inbound travelers, Design/Consulting business
Registration: Travel Agent License (No.3-7570) registered by Tokyo Metropolitan Government
URL: https://otomo-inc.com/en/


otomo Inc. (Person in Charge: Kitagawa / Otani)
[TEL]+81 3-6876-6003